Ovid (publius_ovidius) wrote,

Ryanair: not just unprofessional, but downright juvenile

Please boycott Ryanair and tell them why you're not flying them. It's great if you could send them a receipt showing the tickets you've purchased from someone else.

A guy named "Jason Roe" blogged about a minor technical issue with Ryanair's Web site. An anonymous respondent, claiming to be a Ryanair employee, responded by calling the blogger and idiot, a liar, and pathetic (amongst many other things). Tracking down the IP address revealed that this probably was a Ryanair employee.

According to this Telegraph article, Ryanair took swift, decisive action and released a statement (or at least made this comment to the Times):

Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again.

Ryanair further went on to say "Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel".

Needless to say, if you're thinking about flying Ryanair, please don't. And let them know why you won't. Oh, can't figure out how to contact them? Ryanair is well-known for its apparent lack of concern for the public and goes to great lengths to hide contact information, but fortunately www.ryanaircampaign.org collects the email addresses they can find and publishes them. Here's the email I sent:

Date: Wed, 25 Feb 2009 03:02:52 -0800 (PST)
From: publiustemp-ryanair@yahoo.com
Subject: telegraph.co.uk Article
To: penstonm@ryanair.com, walshg@ryanair.com, greenc@ryanair.com, 
    oneills@ryanair.com, WiniarkskaA@ryanair.com, KellyG@ryanair.com

I apologize for sending this email to so many of you at once, but since Ryanair apparently makes it a policy to not let customers contact it, I felt this was the best way of possibly making contact.

In a recent article in the Telegraph, there was discussion about a blog entry about a minor technical issue with your Web site. One of your staffers was extremely unprofessional in responding. Horrifyingly, after Ryanair was alerted to this fact, rather than apologize for your employee's behaviour, Ryanair apparently released a statement referring to the "idiot blogger":


I routinely fly all over Europe and like to save money, but I won't be using Ryanair. I'll also be urging my family, friends and blog (yes, "blog") readers to also not fly Ryanair. Not only is this behavior unprofessional, it's immature and the individual responsible for that "idiot blogger" statement should be ashamed of themselves for acting in such a juvenile manner.

Curtis "Ovid" Poe
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Tags: travel
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