You know, a 20 minute recording of a call to Verizon's billing department doesn't sound very exciting and I'm surprised I clicked on the link. However, I couldn't stop laughing. The people at Verizon misquoted someone's rate, so when he got on the phone, he asked them a very simple question: "do you recognize that there's a difference between .002 dollars and .002 cents?" Two different people at Verizon said "no". The call gets worse from there. It's hilarious and depressing at the same time.